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Problem

An error message is appearing in either the Encoder Control screen or one of its sub-menus

Solution

Below is a list of possible error messages and their likely solutions:

“Error saving settings”

  • Clear the cache and refresh the web UI (in some browsers this could be done by pressing CRTL + F5)


“Unable to encode”

  • Check the source matches the accepted inputs in the product data sheet or product manual found on the Videon resources page

  • Ensure source appears on a separate monitor

  • Perform a Reboot/Power Cycle

“Cannot connect to RTMP URL”

  • Ensure the correct RTMP URL is being entered

  • Check if the Videon device can stream to another streaming provider (YouTube and UStream are free, if you do not have access to another streaming provider)


“Server access denied”

  • Ensure the right credentials are being used (username/password)


“Video format error”

  • This means there is something wrong with the compatibility of the stream with the RTMP packaging format, ensure the stream is compatible with RTMP packaging


“Unable to process steam”

  • This means there is some issue with packaging the stream into FLV


“RTMP server is closed”

  • Check if everything is functioning as expected from the end of the streaming provider