Skip to end of metadata
Go to start of metadata

Problem

When trying to save the settings on the Device Settings page in the Videon Greylock/Sonora web UI, an error message of "Error saving data" appears

Solution

This error is in reference to network settings. Ensure all network information is in a valid format.

Videon’s software will only tell you if your settings are in the wrong format, it does not check the validity of those settings on your network.

Example: An IP of 192.167.1.105 is entered, but the network’s gateway is 192.168.1.1. The IP will be accepted since it is in the format of xxx.xxx.xxx.xxx (leading zeros can be left out), but is not valid on the network, thus the device will not work properly on the network.


If you have incorrectly entered static network information and can no longer connect to the device, perform a Factory Reset to reset the box to DHCP mode.