So, you're experiencing an issue
Videon's devices are designed to be robust, reliable, and high quality. If you are experiencing an issue, you've come to the right place! We want to get you back up and running as soon as possible and make sure our products are performing as designed!
Get down to troubleshooting
The Videon Product Knowledge Base is a collection of customer feedback and results of internal testing.
Browse the knowledge base by either navigating the Page Tree in the left sidebar or using the Search in the top right!
After looking through the Videon Product Knowledge Base
If the issue you are experiencing is not in the knowledge base and you have tried both a Reboot/Power Cycle and a Factory Reset, and you are still experiencing the issue, submit a Technical Support Request.
List of Support Pages
|Error saving data||Tristan Avelis||Aug 03, 2017|
|Input source is not recognized||Tristan Avelis||Aug 03, 2017|
|Connection to Videon web UI/devices issue||Tristan Avelis||Aug 03, 2017|
|Device powering||Tristan Avelis||Jul 13, 2017|
|Forgotten password||Tristan Avelis||Jul 13, 2017|
|No password prompt after setting admin password||Tristan Avelis||Jul 13, 2017|
|Error message in Encoder Control||Tristan Avelis||Jul 13, 2017|
|Device not appearing in Encoder Control||Tristan Avelis||Jul 13, 2017|
|Bad Quality/No Video/Audio Coming from the Decoder||Tristan Avelis||Jul 13, 2017|
|Connected Monitor Does Not Support Selected Resolution||Tristan Avelis||Jul 13, 2017|
|RTMP stream not at expected quality||Tristan Avelis||Mar 30, 2017|
|Miscellaneous network issue with Videon device(s)||Tristan Avelis||Mar 29, 2017|
|Firmware update issue||Tristan Avelis||Mar 29, 2017|