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So, you're experiencing an issue

Videon's devices are designed to be robust, reliable, and high quality. If you are experiencing an issue, you've come to the right place! We want to get you back up and running as soon as possible and make sure our products are performing as designed!

Get down to troubleshooting

The Videon Product Knowledge Base is a collection of customer feedback and results of internal testing.

Browse the knowledge base by either navigating the Page Tree in the left sidebar or using the Search in the top right!

As you use the knowledge base, feel free to contact Videon and give feedback or report a problem by emailing or visiting the Videon Customer Help Desk.

After looking through the Videon Product Knowledge Base

If the issue you are experiencing is not in the knowledge base and you have tried both a Reboot/Power Cycle and a Factory Reset, and you are still experiencing the issue, submit a Technical Support Request.

List of Support Pages

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Error saving dataTristan AvelisAug 03, 2017
Input source is not recognizedTristan AvelisAug 03, 2017
Connection to Videon web UI/devices issueTristan AvelisAug 03, 2017
Device poweringTristan AvelisJul 13, 2017
Forgotten passwordTristan AvelisJul 13, 2017
No password prompt after setting admin passwordTristan AvelisJul 13, 2017
Error message in Encoder ControlTristan AvelisJul 13, 2017
Device not appearing in Encoder ControlTristan AvelisJul 13, 2017
Bad Quality/No Video/Audio Coming from the DecoderTristan AvelisJul 13, 2017
Connected Monitor Does Not Support Selected ResolutionTristan AvelisJul 13, 2017
RTMP stream not at expected qualityTristan AvelisMar 30, 2017
Miscellaneous network issue with Videon device(s)Tristan AvelisMar 29, 2017
Firmware update issueTristan AvelisMar 29, 2017

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