So, you're experiencing an issue
Videon's devices are designed to be robust, reliable, and high quality. If you are experiencing an issue, you've come to the right place! We want to get you back up and running as soon as possible and make sure our products are performing as designed!
Get down to troubleshooting
The Videon Product Knowledge Base is a collection of customer feedback and results of internal testing.
Browse the knowledge base by either navigating the Page Tree in the left sidebar or using the Search in the top right!
After looking through the Videon Product Knowledge Base
If the issue you are experiencing is not in the knowledge base and you have tried both a Reboot/Power Cycle and a Factory reset, and you are still experiencing the issue, submit a Technical Support Request.
List of Support Pages
|Input source is not recognized||Tristan Avelis||Apr 04, 2017|
|Bad Quality/No Video/Audio Coming from the Decoder||Tristan Avelis||Mar 31, 2017|
|Device not appearing in Encoder Control||Tristan Avelis||Mar 30, 2017|
|Error message in Encoder Control||Tristan Avelis||Mar 30, 2017|
|RTMP stream not at expected quality||Tristan Avelis||Mar 30, 2017|
|Error saving data||Tristan Avelis||Mar 30, 2017|
|No password prompt after setting admin password||Tristan Avelis||Mar 30, 2017|
|Connection to Videon web UI/devices issue||Tristan Avelis||Mar 30, 2017|
|Miscellaneous network issue with Videon device(s)||Tristan Avelis||Mar 29, 2017|
|Firmware update issue||Tristan Avelis||Mar 29, 2017|
|Device powering||Tristan Avelis||Mar 28, 2017|
|Forgotten password||Tristan Avelis||Mar 28, 2017|
|Connected Monitor Does Not Support Selected Resolution||Tristan Avelis||Mar 28, 2017|