- If you do not have a customer account yet, click sign up for an account under "Don't have a login?"
- Fill out the brief account creation
- Click "Request technical support"
- Fill out the fields and click "Submit"
Videon Technical Support an email
- Address the email to customertechsupport@email@example.com
- Make sure to include
- The device Serial Number located on a sticker on the bottom
- Debug logs from when the issue is being experienced (How to Export Debug Logs)
- A description of the issue being experience (the more detail the better!)