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  1. If you do not have a customer account yet, click sign up for an account under "Don't have a login?"
  2. Fill out the brief account creation
  3. Click "Request technical support"
  4. Fill out the fields and click "Submit"


Send

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Videon Technical Support an email
  1. Address the email to customertechsupport@videon-care-team@videon-central.com
  2. Make sure to include
    1. The device Serial Number located on a sticker on the bottom
    2. Debug logs from when the issue is being experienced (How to Export Debug Logs)
    3. A description of the issue being experience (the more detail the better!) 

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