If you are experiencing an issue and you have tried all of the troubleshooting materials available to you (including this knowledge base!), follow this guide to submit a Technical Support Request.
Fill out a Technical Support Request form
Navigate to the customer portal for the Videon Help Desk
- If you do not have a customer account yet, click sign up for an account under "Don't have a login?"
- Fill out the brief account creation
- Click "Request technical support"
- Fill out the fields and click "Submit"