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  1. Check if VLC or another decoder can decode the incoming stream at the expected quality
    1. If VLC or another decoder has the same result as the Videon decoder check the Source Input Guidelines
  2. Ensure the decoder’s set output resolution is supported by the receiving display/monitor
  3. If decoding RTMP, double check the RTMP URL is valid
  4. If decoding Multicast or Unicast
    1. Ensure you are using a valid multicast or unicast IP as well as the right port on both the encoder and decoder
    2. Set up encoder and port forwarding before setting up the decoder


Note
titleCheck the encoded source

Sometimes an invalid source in an encoder can cause issues down the line. Check to make sure a valid, supported source type is being used on the encoder side. Information can be found on the Encoder tips page.

Content by Label
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typepage
cqllabel in ("audio","quality","video","decoder") and type = "page" and space = "GKB"
labelsdecoder quality video audio

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