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So, you're experiencing an issue

Videon's devices are designed to be robust, reliable, and high quality. If you are experiencing an issue, you've come to the right place! We want to get you back up and running as soon as possible and make sure our products are performing as designed!

Get down to troubleshooting

The Videon Product Knowledge Base is a collection of customer feedback and results of internal testing.

Browse the knowledge base by either navigating the Page Tree in the left sidebar or using the Search in the top right!

As you use the knowledge base, feel free to contact Videon and give feedback or report a problem by emailing customer-care-team@videon-central.com or visiting our service desk customer portal.

After looking through the Videon Product Knowledge Base

If the issue you are experiencing is not in the knowledge base and you have tried both a Reboot/Power Cycle and a Factory reset, and you are still experiencing the issue, submit a Technical Support Request.

List of Support Pages

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Content Report Table
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