The video stream from the Videon Greylock/Sonora Decoder is not at the expected quality or is not showing
There could be a number of reasons why the quality of the decoded stream is not as expected or the video is not showing at all. The following are some things to check.
Check the encoded source
Sometimes an invalid source in an encoder can cause issues down the line. Check to make sure a valid, supported source type is being used on the encoder side. Information can be found on the Encoder tips page.